NatWest apologises to customers after mobile, online banking outages

 

NatWest Says Sorry After Banking Glitch Causes Outage

Customers of NatWest were left frustrated on Tuesday morning after the bank's mobile and online banking services went down. The bank acknowledged a "glitch" in the system but assured customers it had been resolved.

According to reports, issues began around 6am and peaked around 7:30am. Many customers took to social media to express their concerns, with some mentioning difficulties paying bills and a lack of access to their money due to closed branches.

NatWest apologized for the inconvenience and said they were working hard to get everything back up and running smoothly. They advised customers to try logging in again as normal.

This incident highlights the importance of reliable online and mobile banking services for customers who depend on them for everyday transactions.

NatWest Faces Outage, Apologizes to Customers Locked Out of Online Banking

London, UK - May 28, 2024 - NatWest customers encountered difficulties accessing their accounts on Tuesday morning as the bank's online and mobile banking services experienced outages.

The bank attributed the disruption to a "glitch" within the system, assuring customers that it had been rectified. Reports suggested issues started around 6:00 AM and reached a peak around 7:30 AM.

Many customers turned to social media to voice their frustrations, highlighting challenges in paying bills and limited access to funds due to closed branches.

NatWest issued an apology acknowledging the inconvenience caused and their efforts to restore full functionality. They advised customers to attempt logging in again using their usual credentials.

This incident underscores the critical role of reliable online and mobile banking platforms for customers who rely on them for daily financial transactions.